TicketFixer
Parking Fine Payment and Dispute Mobile App
The product
I designed a mobile app and website that help users of all ages find, dispute, and pay parking fines easily
Project duration
4/15/2025 to 6/20/2025
My role
UX Research, UX/UI designer
Responsibilities
Conducting user research, defining personas, mapping user journeys, and creating accessible, intuitive design solutions for the parking fines app and responsive website.
Project overview
The problem:
Many users face frustration with outdated city websites, unclear violation details, and complicated processes for disputing or paying fines. This project aimed to deliver a clear, functional, and user-friendly solution that works seamlessly for everyone.
The goal:
The goal of the project was to streamline the process of managing parking fines by providing a user-friendly, functional platform. It aimed to empower users to resolve tickets quickly and confidently, without confusion or stress.
Design process
